Frequently Asked Questions

1. Where is Sensies based, and which regions do you ship to?

Sensies is proudly based in Quebec, Canada, and serves customers across Canada and the USA.

2. What materials are used in Sensies jewelry?

All pieces are crafted from 925 sterling silver, with plating options such as platinum, 18K yellow gold, 18K white gold, or rhodium, depending on the design.

3. Where can I find your latest collections and featured items?

You can explore Designer Collections, Featured Products, On-Sale items, and the "Almost gone!" section via the homepage and product navigation.

4. What is your refund and return policy?

You may return items within 14 days of receiving them. Items must be in original, unused condition with tags and packaging intact.

5. How long until I get my refund?

Once your return is received and approved, refunds are issued automatically to the original payment method within 10 business days. If not received after 15 business days, contact Sensies.

6. Are there any non-returnable items?

Yes, personalized or custom products, sale/discontinued items, gift cards, personal care goods, hazardous materials, flammable liquids or gases are not eligible for return.

7. How do I replace or fix a defective item?

Sensies offers a one-year limited warranty for original purchasers. To start a claim, provide proof of purchase, a description of the issue, and clear photos. You may need to return the item using a company-provided shipping label. Sensies will repair, replace, or refund based on availability.

8. How should I maintain and care for my jewelry?

Store pieces in a dry place, avoid prolonged exposure to humidity or sunlight, and clean gently with a soft cloth and mild cleaning agent.

9. How does shipping work?

Shipping costs are calculated at checkout. Standard order processing takes approximately 2 business days, although delays may occur during holidays or due to carrier issues.

10. Are there any import duties I should be aware of when ordering to the U.S.?

Yes, silver jewelry may incur import tariffs imposed by U.S. Customs. The customer, as the importer of record, is responsible for these fees. The courier will contact you to collect any applicable duties before delivery.

11. What if my package is lost or damaged during delivery?

Contact the carrier immediately. Sensies is not responsible for delays or damages once the package is with the shipping provider.

12. Do you offer free shipping?

Yes, for orders over $100 CAD within Canada, and over $200 CAD for U.S. customers.

13. How can I contact Sensies with questions or feedback?

You can reach out via the contact form on our "Contact" page or email online@sensiesca.com.
Sensies Inc., CP 32435 CSP De La Gare, Vaudreuil-Dorion, Québec J7V 9V2, Canada.

14. How frequently do you update your policies and terms?

Sensies may update Privacy Policy, Refund Policy, and Terms of Service at any time. Revisions are posted on the site with updated "Last updated" dates. Your continued use of the site indicates acceptance of any changes.